Refund policy
Refund Policy
1. Overview:
Our platform aims to provide comprehensive and reliable care services for senior adults as a one-stop solution platform. We strive for customer satisfaction and resolve issues promptly and fairly. This refund policy outlines the conditions under which refunds will be issued.
2. Service Plans
- Monthly/Annual Subscriptions: Refunds for subscriptions are subject to the conditions outlined below.
- One-Time Services: Refunds for individual services will be considered case-by-case.
3. Refund Eligibility
- Subscription Services:
- Within 7 Days of Purchase: The member subscription will be considered on a case-by-case basis.
- One-Time Services:
- Cancellation Before Service Delivery: Full refund if cancellation is made at least 24 hours before the scheduled service.
- Dissatisfaction with Service: If you are not satisfied with the service provided, please get in touch with us within 48 hours to discuss a resolution or possible refund.
4. Non-Refundable Conditions
- Services already rendered.
- Cancellation requests made less than 24 hours before the scheduled service.
5. Refund Process
- To request a refund, contact our customer service team at info@goldenpagemalaysia.com with your order details and reason for the refund request.
- Our team will review your request and respond within 5 business days.
- Approved refunds will be processed within 21 business days using the original payment method.
6. Contact Information:
For any questions regarding this refund policy, don't hesitate to get in touch with us at:
- Email: info@goldenpagemalaysia.com
- Phone: +60 16-755 8127
7. Policy Updates:
This refund policy may be updated occasionally. The latest version will always be available on our website. Please review the policy periodically for any changes.